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DELIVERY INFO

 

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DELIVERY SCHEDULE 
Please check the postcode/suburb finder to discover the region your suburb is located in. Orders placed will be delivered on the next scheduled delivery day for your area.

MONDAY - Brisbane CBD, South Brisbane, Logan, West Brisbane, East Brisbane, Redlands

TUESDAY - Brisbane CBD, North Brisbane, North Peninsula, Caboolture, East Brisbane, Redlands

WEDNESDAY - Brisbane CBD, South Brisbane, Logan, Gold Coast, West Brisbane, Ipswich

THURSDAY - Brisbane CBD, North Brisbane, North Peninsula, Caboolture, East Brisbane, Redlands

FRIDAY - Brisbane CBD, North Brisbane, South Brisbane, East Brisbane, West Brisbane, Gold Coast, Ipswich, Logan

***Orders need to be placed before 9am for distribution on next scheduled delivery day. We deliver from Monday to Friday except for Public Holidays. ***

Placing Orders 

Orders can be placed at any time, however all received orders are collated and processed at 9am Monday to Friday. In order to receive your order on the next available delivery day to your area, please ensure that your order is placed prior to the 9am cut-off time.

Updating Orders  

If you wish edit or cancel your order after you’ve checked out please email Seafood at Home as soon as possible at sales@seafoodathome.com.au Orders that have been packed or prepared for delivery are unable to be edited or cancelled.

Receiving Orders  

Our helpful delivery team distributes all orders. Our temperature controlled delivery vehicles ensure that your order is delivered at the correct temperature from our freezer to yours. If you have any special delivery requests, please ensure that you fill the special delivery instructions field when you checkout. Our delivery team will always endeavour to get your order to you safe and on time.

Delivery Times 

Delivery days are Monday to Friday. Delivery times will vary depending upon the size of the delivery schedule for that day. We will endeavour to provide a six-hour window for the approximate time of when your order will be delivered.

Delivery Fees 

Below is a list of delivery fees charged by Seafood at Home. All fees stated are charged in Australian Dollars. Delivery fees are as follows:

Orders placed between the value of $0.00 - $60.00 = $20.00 Delivery fee

Orders placed between the value of $60.00 - $120.00 = $10.00 Delivery fee

Orders placed above the value of $120.00 = Free delivery

If you are not present and/or have not provided details of where your delivery is to be stored at the checkout (delivery instructions), then a re-delivery fee of $40.00 will be charged to your allocated credit or debit card.

Issues or Complaints

If you believe that the product you have received is either faulty or not as you ordered, you will need to notify us at sales@seafoodathome.com.au with the details within 24 hours of receiving the product. Please ensure that you include all relevant information regarding the product and your contact details so that we can solve any issues promptly and professionally. All refunds will be at the discretion of Seafood at Home and will be charged back to your credit card, usually within 7 business days.