Shipping policy

As a company we comply with the highest standard of food safety management systems. It is our guarantee to you the customer that you’ll always receive your order in a safe and timely manner. Your orders will be delivered directly to the door of your home or business on the next available delivery day for your area. All orders are dispatched in our HACCP approved temperature controlled courier vehicles. It is the responsibility of the customer to be present when your order is delivered, or provide a detailed description at the checkout of where the goods are to be stored. It is advised that if you are cannot be present for your delivery that you provide appropriate storage for your goods to be placed into. i.e. esky, fridge or freezer.

If you are not present and/or have not provided details of where your delivery is to be stored at the checkout, then a re-delivery fee of $40.00 will be charged to your allocated credit or debit card. You will be contacted by one of our helpful team members to organise a delivery time on the next available delivery day. In order for your order to be despatched, you must provide a delivery address that is located within one of our delivery areas. You own and are responsible for all products once they have been delivered.

Below is a list of delivery fees charged by Seafood at Home. All fees stated are charged in Australian Dollars. Delivery fees are as follows:

Delivery Fees
FREE - Orders placed above the value of $120.00
$10.00 - Orders placed between the value of $60.00 - $120.00
$20.00 - Orders placed between the value of $0.00 - $60.00